General conditions - Belen Dols


Iberian Peninsula Free
Canary Islands, Ceuta and Melilla 10€
France, Germany, Italy, Belgium, UK, Holland, Luxembourg, Austria 25€
Poland, Czech Republic, Denmark, Hungary, Switzerland 30€
Portugal Islands , Sweden, Ireland, Slovakia, Slovenia, Romania, Lithuania, Latvia, Estonia, Finland 40€
Croatia, Serbia, Norway, Bulgaria 60€
Greece, Turkey 90€



Shipping and Returns


Should the products purchased be not as expected, don’t worry, you have 30 days to return them at no cost to you, and you will be refunded the amount you paid. In most cases, products can be returned for free. Please check our “shipping costs” section to find out the costs for each location.

To proceed with a reimbursement, please send an email to and we will get in touch with you as soon as possible.



Shipment of products purchased at will be made via shipping company and shall be delivered between 2 to 7 working days, depending on the shipping method and destination of your order. Deliveries shall be made during the shipping company’s delivery times.

In order to avoid any incidents during delivery (wrong address, failure to find anyone at the address stated, etc), you must complete the form below correctly including the contact number which is a compulsory field. We recommend you providing us an address insted of a PO box in order to avoid incidences or similar.

Shipping costs may be modified at any time without prior notice. Shipping costs to be applied will be those valid at the time of placing your order.


Important notice for delieveries outside the European Union:

Belén Dols will not be responsible for the payment of possible custom duties and taxes for the shipping of the goods if you live outside the European Union. This amount may be a fixed tax, a percentage or the sum of both, and it is calculated according to the regulations of each country.

Products shall be delivered to the delivery address stated during the ordering process. Belén Dols shall not be held responsible for non delivery in the event of any errors when entering the address at the online shop. Belén Dols undertakes to proceed to deliver the products ordered as soon as possible.


Exchanges and returns.

If you are not happy with your purchase, you may return it within 30 days from the date of reception, as long as the product has not been used or damaged.

Please note that any products returned must be in their original packaging, and must not have been used or damaged and be returned from the country they were ordered the first time.

All shipping costs arising from the return of one or more products shall be paid by us, as long as the product is received in good saleable condition including their original packaging. If the above requirements are not met, Belén Dols reserves the right to refuse the returned product. In certain countries we are unfortunately unable to pay shipping costs for returned items. In this case, we will ask customers to send the product to a designated address at their own charge.

As soon as the returned order is received and checked to ensure that it’s in good saleable condition, we shall proceed to refund the amounts corresponding to the returned products to your credit card, which shall be made available according to the issuing bank’s terms and conditions. If the package does not meet the above return requirements, it will be refused. In this case, you will be notified and the package will be returned to the collection address.



Belén Dols reserves the right to reject any returns before or after these are received when made outside the established period or when articles are not received in the same conditions as they were sent.


Purchase conditions

Payment and security methods

Belén Dols accepts payments made with PayPal.

Belén Dols will not assume responsibility for delays in the delivery of the merchandise that derive from the lack of authorization from the bank.

Belén Dols reserves the right to withhold an order for security reasons. The customers will be notified. We also reserve the right to cancel an order when we can not verify the shipping and / or billing information, in case this happens we will notify you.


Purchase guarantee

Belén Dols aims to show the color and material of her shoes as close as possible to reality. However, these may be subject to variations depending on the quality of your computer’s monitor. For this reason, we can not guarantee that the color displayed on your monitor is an exact reproduction of the original



This website ( is owned by Belén Dols, hereinafter: “we”, “our (s)”, “us”.

Please read the Terms and Conditions carefully before placing orders on this website. By accessing and using this, you show your agreement with these Terms and Conditions.

To be a user of the website you must be of legal age and full legal capacity, or be authorized by your parents for that purpose.


Intellectual property

You acknowledge and consent that all copyright, trademark and other intellectual property rights over the materials or content provided as part of the web page belongs to us or to those who granted us a license for its use.

You have permission to use the Content (graphics, audio, video or text) only in the manner expressly authorized by us. The reproduction or redistribution of the Content of this website is prohibited, and may constitute crimes.


Limitation of liability

Belén Dols will not be responsible for losses, damages or expenses, which may originate due to and / or caused by the use of this web page and / or the information or materials it contains, or as a result of the inaccessibility of this website and / or the fact that certain information or materials contained in it are incorrect, incomplete or not updated.

We can include hyperlinks on this website to other web pages or resources managed by third parties. Belén Dols is not responsible for the content or veracity of these external websites



You agree to fully indemnify us, defend us and disclaim liability when required, against all liabilities, claims, expenses, damages and losses, including any legal fees that may arise in case of breach of these Terms and Conditions, including the case in which another person agrees. to this website using your account as a result of your action or inaction.

These Terms and Conditions will be governed and interpreted in accordance with Spanish legislation. The parties, without waiving their own jurisdiction or any other that by law may correspond to them, submit to the jurisdiction of the Courts and Tribunals of the city of Palma de Mallorca.



The personal information you provide should be: complete, accurate and updated. If you have any questions about the use of this information you can consult our Privacy Policy.