Shipments

Shipping and Returns

Returns

Should the products purchased be not as expected, don’t worry, you have 30 days to return them at no cost to you, and you will be refunded the amount you paid. In most cases, products can be returned for free. Please check our “shipping costs” section to find out the costs for each location.

To proceed with a reimbursement, please send an email to info@belendols.com and we will get in touch with you as soon as possible.

Delivery

Shipment of products purchased at www.belendols.com will be made via shipping company and shall be delivered between 2 to 7 working days, depending on the shipping method and destination of your order. Deliveries shall be made during the shipping company’s delivery times.

In order to avoid any incidents during delivery (wrong address, failure to find anyone at the address stated, etc), you must complete the form below correctly including the contact number which is a compulsory field. We recommend you providing us an address insted of a PO box in order to avoid incidences or similar.

Shipping costs may be modified at any time without prior notice. Shipping costs to be applied will be those valid at the time of placing your order.

Important notice for delieveries outside the European Union:

Belén Dols will not be responsible for the payment of possible custom duties and taxes for the shipping of the goods if you live outside the European Union. This amount may be a fixed tax, a percentage or the sum of both, and it is calculated according to the regulations of each country.

Products shall be delivered to the delivery address stated during the ordering process. Belén Dols shall not be held responsible for non delivery in the event of any errors when entering the address at the online shop. Belén Dols undertakes to proceed to deliver the products ordered as soon as possible.

Right of withdrawal & returns

You have 14 calendar days to exercise the statutory right of withdrawal for online purchases. In addition, our commercial policy extends exchanges and returns to 30 days, provided items are unused, undamaged and returned in their original packaging (and, where applicable, with their protective dust bag). Returns are free in Mainland Spain and the Balearic Islands; in other destinations a return fee may apply.

PLEASE NOTE:

Belén Dols reserves the right to reject any returns before or after these are received when made outside the established period or when articles are not received in the same conditions as they were sent.

Purchase conditions

Payment and security methods

Belén Dols accepts payments made with PayPal.

Belén Dols will not assume responsibility for delays in the delivery of the merchandise that derive from the lack of authorization from the bank.

Belén Dols reserves the right to withhold an order for security reasons. The customers will be notified. We also reserve the right to cancel an order when we can not verify the shipping and / or billing information, in case this happens we will notify you.

Purchase guarantee

Belén Dols aims to display the colour and material of our handbags and accessories as accurately  as possible. However, slight variations may occur depending on your screen settings, so we cannot guarantee that the colour shown on your monitor is an exact reproduction of the original.

Content

This website (www.belendols.com) is owned by Belén Dols, hereinafter: “we”, “our (s)”, “us”.

Please read the Terms and Conditions carefully before placing orders on this website. By accessing and using this, you show your agreement with these Terms and Conditions.

To be a user of the website you must be of legal age and full legal capacity, or be authorized by your parents for that purpose.

Intellectual property

You acknowledge and consent that all copyright, trademark and other intellectual property rights over the materials or content provided as part of the web page belongs to us or to those who granted us a license for its use.

You have permission to use the Content (graphics, audio, video or text) only in the manner expressly authorized by us. The reproduction or redistribution of the Content of this website is prohibited, and may constitute crimes.

Limitation of liability

Belén Dols will not be responsible for losses, damages or expenses, which may originate due to and / or caused by the use of this web page and / or the information or materials it contains, or as a result of the inaccessibility of this website and / or the fact that certain information or materials contained in it are incorrect, incomplete or not updated.

We can include hyperlinks on this website to other web pages or resources managed by third parties. Belén Dols is not responsible for the content or veracity of these external websites

Breach

You agree to fully indemnify us, defend us and disclaim liability when required, against all liabilities, claims, expenses, damages and losses, including any legal fees that may arise in case of breach of these Terms and Conditions, including the case in which another person agrees. to this website using your account as a result of your action or inaction.

These Terms and Conditions will be governed and interpreted in accordance with Spanish legislation. The parties, without waiving their own jurisdiction or any other that by law may correspond to them, submit to the jurisdiction of the Courts and Tribunals of the city of Palma de Mallorca.

Registry

The personal information you provide should be: complete, accurate and updated. If you have any questions about the use of this information you can consult our Privacy Policy.